TLC Communications Website FAQ
www.tlcphones.co.il
General
Is it possible for me to receive my cellular phone number in advance?
Yes. If you request a phone more than 3 days in advance we can
provide you with a phone number so that you can give thenumber
out and forward calls to your TLC rental phone. Contact your local
phone carrier for details on call forwarding.
Bonus: If you are a frequent traveler to Israel, we can give you
your own personal number to use at all times - super convenient
for those frequent, last minute travel plans.
Can I open a corporate account with TLC Communications?
Yes. Businesses can open a corporate account. A registered corporate
account will entitle you to discounted rental andcall charges
on your account. For details on how to set up a corporate account
contact TLC Communications or click here for our online corporate
account registration form.
What happens if I lose my rental phone?
You are responsible for the safekeeping of your phone until it
is returned to TLC Communications. We provide insurance on any
rental with a deductible. The cost of insurance will vary depending
on the length of your stay.The replacement cost of the phone,
without insurance is: $195.00. Inthe event that your phone is
lost or stolen call *123 immediately from any Cellcom phone or
09 959-5999 from any Israeli landline. This will ensure that you
are not charged for calls that you do not make.
Billing
When will I receive my bill?
Invoices are emailed within three weeks of your return. Students
and other long-term renters are billed monthly.
Orders
How far in advance do I have to order?
We can accept a reservation within 24 hours of delivery.
How do I order?
It's very simple. Click here to order or call toll-free 1-877-878-6264
Delivery & Return
Can I pick up my phone upon arrival at the airport?
Yes. For your convenience, TLC Communications has arranged for
its clients to pick up their cell phones at the Nesher taxi station
upon arrival at Ben Gurion airport. If you prefer, TLC can deliver
your cell phone to you at your hotel or elsewhere. At the end
of your stay, simply place it in the self-addressed envelope provided
by TLC and drop it off at the 24-hour postal service at the airport
departure terminal. Nothing could be simpler or more convenient!
Before you return the phone to TLC Communications, call 02-570-9102
to deactivate your phone to prevent incurring rental fees for
the time it takes for the phone to arrive back at our offices.
Can TLC Communications provide next day delivery?
Yes. TLC Communications offers next day delivery except on weekendsand
holidays. We require 48 hours prior notice.
How do I return my phone?
You can either have your phone picked up from your location in
Jerusalem or mail it back to us as described above.
Using your Phone:
Can I use my calling card or callback service with your phone?
Yes, use of these services is available from our cellphones. You
will only be charged for the local landline charges. You will
not be charged by TLC Communications for any long distance portion
of the calls.
Can I use my laptop PC to send faxes or email?
Yes. Please call us in Jerusalem at 02-570-9102 for model types
that can work together with our phones.
What happens if the phone is turned off and someone tries to call?
Your phone call will go directly to your voice mailbox to leave
a message.
What is my voice mailbox password?
All passwords are preset to 1234#. You can change that password
at any time by following the instructions within the voice mailbox.
Can I activate my voice mailbox from a landline telephone?
Yes, you simply dial your cell # and at the beginning of the message
hit the# key. You will hear a prompt for your password. Enter
your password and continue to use as normal.
How do I dial abroad?
Simply dial 00, country code + area code + number ie.00+1+212+555-1212
Is there a number I can call, 24 hours a day, while I am in Israel,
for technical support?
Yes, simply dial *123 from your cellular phone.
Copyright © 2002 TLC Communications, all rights reserved
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